Terms of Service

By accessing or using the Digital Web Cloud website at digitalwebcloud.com ("Website") or engaging any of our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services.

These Terms constitute a legally binding agreement between you ("Client" or "User") and Digital Web Cloud ("Company," "we," "us," or "our").

Digital Web Cloud provides digital agency services including, but not limited to:

• Web design and UI/UX design
• Web development and custom web applications
• Brand identity and graphic design
• Search engine optimization (SEO)
• Digital marketing and paid advertising
• Content writing and copywriting
• Answer Engine Optimization (AEO)

The specific scope, deliverables, timeline, and pricing for any project will be detailed in a separate project proposal or service agreement provided to the Client.

All projects are governed by a separate project agreement or proposal signed by both parties. The following general terms apply:

• Deposits: A non-refundable deposit (typically 20%) is required before work commences on any project.
• Milestones: Payment schedules are tied to project milestones as outlined in the project agreement.
• Late payments: Invoices not paid within 14 days of the due date may incur a late fee of 1.5% per month.
• Project suspension: We reserve the right to suspend work on any project where payment is overdue by more than 30 days.

Client-owned content: Upon receipt of full payment, the Client will own all custom deliverables created specifically for their project (designs, code, content), except for any third-party components, frameworks, or libraries, which remain subject to their respective licenses.

Company portfolio rights: We reserve the right to display completed work in our portfolio, case studies, and marketing materials unless the Client requests confidentiality in writing before project commencement.

Pre-existing intellectual property: Any tools, frameworks, methodologies, or proprietary systems we develop or use in the course of delivering services remain our exclusive property.

To ensure successful project delivery, the Client agrees to:

• Provide timely feedback, approvals, and required content within agreed timeframes
• Designate a primary point of contact with decision-making authority
• Provide accurate and complete project requirements at the outset
• Ensure all content and materials provided are legally owned or licensed
• Make timely payments as per the agreed schedule

Delays caused by the Client (e.g., late feedback, missing content) may result in timeline adjustments and additional charges.

The number of revision rounds included in each phase of a project is specified in the project agreement. Revisions beyond the agreed scope will be billed at our standard hourly rate. Significant scope changes may require a revised project agreement.

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. However:

• We do not guarantee specific business results (e.g., search rankings, conversion rates, or revenue increases).
• The Website and its content are provided "as is" without warranties of any kind, either express or implied.
• We do not warrant that the Website will be uninterrupted, error-free, or free of viruses.

To the maximum extent permitted by applicable law, Digital Web Cloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of our services or Website.

Our total liability for any claim arising from or relating to our services shall not exceed the total amount paid by the Client for the specific service giving rise to the claim in the three (3) months preceding the claim.

By the Client: The Client may terminate a project with 14 days written notice. All work completed up to the termination date will be invoiced and must be paid. The initial deposit is non-refundable.

By Digital Web Cloud: We reserve the right to terminate a project or access to the Website immediately if the Client breaches these Terms, fails to make payments, or engages in conduct that is illegal or harmful.

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising under these Terms shall be resolved through good-faith negotiation. If negotiation fails, disputes will be submitted to binding arbitration or the relevant courts of the jurisdiction where Digital Web Cloud operates.

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a new "Last updated" date. Continued use of our Website or services after changes constitute acceptance of the new Terms.

For questions about these Terms of Service, please contact us: